Merger of BlueStep Systems and BridgeGate Health Creates Nation’s First LTPAC Clinical Care Exchange

New company to serve LTPAC, senior living and behavioral health organizations with EHR platform and efficient, vendor-agnostic open integration 

Salt Lake CityFeb. 3, 2014BlueStep Systems, provider of the industry’s only client-configurable care and clinical platform for the long-term and post-acute care (LTPAC) market, and BridgeGate Health, a provider of robust integrated solutions that efficiently connect disparate applications and technologies, today announced they have merged.  The new company’s mission is to help improve quality of life for seniors and caregivers.

BlueStep/BridgeGate Health provides a powerful answer to the most common healthcare IT problem – how to turn data, content and care activities across disparate systems into meaningful information, when and where providers need it.

Leading with an open market business philosophy, the company delivers Clinical Care Exchange™, a platform combining a native EHR with powerful integration tools for connectivity across the healthcare continuum. The solution positions LTPAC and other healthcare organizations to thrive in the fast-evolving era of value-based healthcare. Population health requires real-time availability of patient information from disparate IT systems across all healthcare providers to deliver the best possible quality outcomes.

Healthcare industry veteran Tom Bang will serve as CEO of the new company. Bang, previously the CEO of BlueStep Systems, has a track record of leading successful private equity-backed healthcare technology ventures, including MediTROL, an automated medication dispensing manufacturer acquired by Cardinal Health, and A-Life Medical, Inc., the pioneer of computer-assisted coding products, acquired by Optum (UnitedHealth Group). Bang also held a variety of executive positions at American Hospital Supply, Baxter International, and Cardinal Health (Pyxis Corporation).

“The merger of BridgeGate and BlueStep joins our two companies with a shared vision, that health information technology should facilitate, not dictate, the quality of our loved ones’ care,” said Bang. “We believe open connectivity and collaboration—which includes enabling the competitive products our customers’ choose—is a basic requirement to ensure the highest levels of care. Our Clinical Care Exchange™ ensures seamless connectivity across the healthcare continuum, efficiently integrating providers’ systems with our integrated or competitive EHR.” Bang added, “I’m delighted to share our team members’ passion for enhancing the delivery of our loved ones’ care by revolutionizing the way healthcare information and technology are used.”

BridgeGate is currently a leading force in systems integration, seamlessly facilitating millions of data transactions across the globe each day. BridgeGate technology is used by some of the nation’s largest long-term care providers to enable other market EHRs, and in several of the nation’s most visible Health Information Exchanges (HIEs). BridgeGate technology also empowers many B2B and B2C companies within and outside of healthcare, including SunRxSkyMall and the Home Shopping Network, a $3.3 billion interactive multichannel retailer that reaches 95 million homes.

The company plans to announce its new name and logo in the next few months. Meanwhile, the merged entity will be referred to as BlueStep/BridgeGate Health and will maintain offices in Salt Lake City, UT and Jacksonville, FL.

About BlueStep/BridgeGate Health

BlueStep/BridgeGate Health believes health information technology should facilitate, not dictate, the quality of our loved ones’ care. BridgeGate is the industry’s most advanced systems integration technology provider; BlueStep provides the industry’s only client-configurable care and clinical platform with an integrated Electronic Health Record (EHR). Together, the companies have created Clinical Care Exchange™ to turn previously inaccessible disparate content, data and care activities into meaningful information, delivered when and where providers, caregivers and payers need it.

BlueStep/BridgeGate Health leads the industry with an open market philosophy and proven capability to connect any system and any application (including competitors) to create powerful Clinical Care Exchanges™. These exchanges also connect many of the nation’s largest EHRs, pharmacy, lab and other ancillary systems to LTPAC, senior living, behavioral health organizations and HIEs across the nation. Open, connect, care: the company’s open market philosophy coupled with proven connectivity technology enables healthcare providers to deliver the highest possible quality care.

Grane Rx Sets the PACE for Pharmacy Solutions for Elderly

This article originally appeared in Issue #2 of Western Pennsylvania Healthcare News

By Zane Schott

In building the information technology (IT) platform of the future, Grane Rx recognized the need to do more with less as well as to prepare for the enormous healthcare challenges ahead. A prime example is the Grane Rx PACE (Program for All-inclusive Care for the Elderly) pharmacy solution for individuals who need skilled nursing care but elect to remain in their home or community settings, where eligible.

Technology at an Advanced PACE

Progressive provider programs like PACE require advanced technologies and processes that integrate seamlessly with the PACE Program clinical systems. Yet with more than 1,000 participants throughout Pennsylvania served by Grane Rx’s PACE pharmacy solutions, there was pressure from its diverse customer base to meet them technologically where participants reside.

Bob Rowland, SVP and COO of Grane Rx, speaks to Grane’s ability to respond, “Grane Rx PACE pharmacy solutions is focused on providing real-time information to enable our customers (long-term care communities) to do a better job of providing care for their residents. Since long-term care facilities have multiple EHR or eMAR platforms, varying staffing levels and other needs, Grane Rx dedicated time and resources to creating interoperability between customer EHR systems, CPOE medication order systems, and eMAR medication administration systems to synchronize resident patient information via ADT.”

Traditionally, pharmacy solutions within long-term and post-acute care (LTPAC) and senior living providers have been considered advanced if they used technology-enabled services.

Examples include employing geriatric pharmacists to provide a full clinical care summary of each resident, reducing adverse drug events through decision support and alerting or dispensing medications via automated cabinets.

Grane Rx provides those services as they are pioneers in their creation. But in defining the future, Grane Rx’s investment in full interoperability between its internal systems and their customers’ external systems allows for complete automation of medication safety, in real- time, across each point in the value chain.

Resident-Centered Care

Lessons learned from Grane’s participation in PACE are helping support culture change in other settings, such as skilled nursing. Rowland states, “At the end of the day, what Grane Rx is changing is the mindset of those caring for the older population by using technology to provide education and engage residents to enhance their quality of life.”

Personalized care empowers residents to make their own decisions about some routines, such as when to take medications.

This approach, in conjunction with technology, creates the proper environment for a shift toward being resident-centered.

“There is more to the story than just being able to log on to an EHR and begin working. We provide personalized technology so our customers can meet their customers’ (residents) specific needs.”

Long term care pharmacies have been seen as medication experts for years and have earned the trust of nurses to ensure proper processing and reporting of medication on medication administration records. EHR systems often call for the nurses to enter medication orders instead of pharmacy personnel.

Commonly the conversion takes more than 60 days, due to challenges in managing change in culture and adoption as well as education to drive the new processes.

Rowland proclaims emphatically, “Grane Rx will integrate with any eMAR or EHR vendor, or any system to create the best

outcome for residents. The LTPAC should choose its EHR system, not the pharmacy.” Clearly this statement is not just a company position, but an invitation for others within the LTPAC and senior living community to do the same.

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Zane Schott, VP of business development, BlueStep/BridgeGate Health, is a veteran in designing and deploying innovative integrated healthcare solutions. BridgeGate is the industry’s most advanced systems integration technology provider; BlueStep provides the industry’s only client- configurable care and clinical platform with an integrated Electronic Health Record (EHR). BlueStep/BridgeGate Health leads the industry with an open market philosophy and proven capability to connect any system or application (including competitors) to create powerful Clinical Care ExchangesTM. Visit www.BridgeGateIntl.com.

For nearly 20 years, Grane Rx is the leading pharmacy supplier for long-term care communities and PACE providers serving thousands of residents through Pennsylvania and beyond. Known for technological innovation and putting the needs of customers first, Grane Rx simplifies pharmacy services in a changing and challenging healthcare world. For more information, visit Grane at www.GraneRx.com

Rehab settings in flux

Although there are distinct lines drawn between what constitutes true rehabilitation and constructive recreational activities, long-term care operators need to seriously evaluate their programs for each to ensure they are providing the proper level of clinical therapy for their residents, rehab professionals say.

With more high-acuity and memory-impaired residents entering both senior housing and skilled nursing, for example, clinical authorities say it has become necessary for facilities to provide a stimulating regimen of rehab therapies — encompassing mind, body and spirit — for these seniors. And while organized sing-alongs, square dancing, workshop activities and Bingo might capture residents’ interest, rehab specialists maintain that a more sophisticated approach is needed.

“The expectation of therapy is evolving as the long-term care industry embarks upon healthcare reform,” says Leigh Ann Frick, senior vice president of rehabilitative services for Heritage Healthcare. “Outcomes are an essential component and I don’t know that the mind-body-soul wellness element is quite there yet, but there is more conversation about it than there used to be.”

Jack York, founder and CEO of It’s Never 2 Late, says his cognitive wellness program has therapeutic value for users, but he notes there are some operators who don’t see it as legitimate rehabilitation.

“I started this fifteen years ago and for the first ten years it was perceived as an activity tool despite the engagement component,” he says. “I didn’t have a problem with that initially, but when it’s perceived as an activity, no one thinks it has value and they don’t want to pay for it.”

It’s Never 2 Late Director of Therapy Chris Krause was brought in four years ago to reconfigure the company’s program so that “it is used in the context of rehab that nourishes the mind and body,” he says. “The system is a means to a clinical end.”

Because there is a clinical need for cognitive therapy, the IN2L team redesigned the system so that it is clinically intuitive for occupational therapists, physical therapists and speech language pathologists, Krause says.

“We built the software to address the specific needs for all those disciplines,” he explains. “It is arranged in a way that it makes more sense for therapists — we took over the webcam on the computer and developed an interactive mirror so therapists can position their clients in front of the computer and see their balance, posture and planes of movement.”

That means numerous tools can come into play. For instance, by using the Google Earth ground-level view feature, residents can virtually visit places they fondly remember. For speech and occupational therapy, there is an alternative and augmentative communication (AAC) device that enables the speech impaired to touch words and images to express sentences in an audible voice, Krause adds.

Ditch the pegs

One way to discern between activities and rehab is to look at how services are provided. Activities typically are done in groups while rehab sessions tend to focus on the individual, says Kathleen Weissberg, education director for Select Rehabilitation.

“Occupational therapy has been doing functional things, but payers want it from every discipline,” she says. “We’re not really where we need to be, so we’ve taken on a lot of education to make it more purposeful.”

Weissberg has heard excuses galore for facilities not having a purposeful, functional, individual-centered program, the predominant one being “not enough time.” Rehab exercises also need to be more engaging, dignified and appropriate, she says.

“Put down the pegs, cone stacks and Theraputty,” she says. “That is not functional. As therapists, we’re not taking the time to investigate our clients, their histories, backgrounds, hobbies and preferences. Research shows that if we have that information and provide exercises that engage and interest our clients, we will get a much bigger payoff.”

An effective, comprehensive rehab program should focus on person-centered care with individualized care plans, Weissberg says. For example, if a resident has an artistic background, provide that person with the tools to allow for creative expression.

“We need to let residents tell us what is important to them and base therapies on that,” she says.

Beyond rote therapy

Genesis Rehab Services has been focused on resident-centered care for years and therapy is based on each individual’s plan of care, says Erin Knoepfel, director of clinical services for speech language pathology.

“Rote therapy is becoming a thing of the past,” she says. “We are committed to helping cognitive functioning, and we work on more than speech. Cognition also takes in awareness, memory, ambulation, balance and coordination. Addressing all these aspects should be part of a risk reduction initiative that serves to prevent falls and injuries related to cognition.”

Though post-stroke patients are the most likely candidates for speech therapy, Knoepfel says she is seeing more dementia patients as well. Through the Genesis Compass Program, dementia patients get a holistic treatment approach, utilizing speech therapy, physical therapy and occupational therapy.

To be sure, “true rehabilitation is a collaboration between a skilled clinician and the patient,” adds Michael McGregor, clinical specialist for Genesis. “Otherwise it is a recreational activity.”

Compass trains all clinicians — including PTs, OTs and speech language pathologists — how to assess and stage each patient on the Global Deterioration Scale, so that therapists are familiar with each patient’s level of impairment and modify the environment accordingly, McGregor says.

“This is an interdisciplinary approach to care — everyone is expected to understand cognitive health for an evidence-based approach for that patient,” he says. “It facilitates successful aging in place.”

The Compass method is designed so that clinicians can determine each patient’s “true north” —  that is, how their skills, vocation, social history and geographic background orient them to the world, Knoepfel says.

“Compass allows us to speak the language across interdisciplinary teams and manage medications, therapeutic intervention and functional maintenance,” she says. “There are things we can do to maintain their function or even improve it.”

Specialty services

Rehab’s influence goes beyond physical, occupational and speech therapy and can address other clinical needs, such as incontinence, lymphedema and renal disease, clinical professionals say.

“Therapy can offer services in a wide variety of areas that can benefit residents and care centers,” says Centrex Rehab CEO Kristy Brown. “For instance, we see a large number of requests for our incontinence program at various care centers. If therapists could help more patients with incontinence, it would not only give patients better control and help them feel better about themselves, it also would save a lot of money for patients and administrators each and every day.”

The Centrex Lymphedema Solutions program also has been offered at every campus where the company provides services, with certified therapists available at each, Brown says. 

Renal therapy is another vital rehab service that contributes to the health and well-being of dialysis patients, says Bob Bednar, consultant with Bednar Consulting Group. He points to how Reliant Renal Care has started to provide dialysis care to patients with end-stage kidney disease who reside in skilled nursing facilities in Louisiana. Typically, those residents leave their homes early in the morning, three times per week, and return later in the afternoon.

“Obviously while away from the SNF, they may miss hot meals, social activities, medications, and physical or speech therapy because they are away from their home,” Bednar says. “And on alternate days, these patients may be too tired or sick to join activities.”

Reliant Home Choice Dialysis programs are designed to help residents stay in their home for dialysis, tended by nephrology nurses and patient care technicians who dialyze the patients five times per week for shorter intervals. A technologically advanced portable dialysis machine makes the in-home visits possible, leading to a higher quality of life, Bednar says. 

“Because the residents dialyze in their own home, there is little interruption of therapies they need,” he says. “They feel better, can maintain their appetites and have little disruption in their lives.”

More ‘skilled’ therapies

As rehabilitation evolves within the long-term care environment, the need for “skilled” therapies is greater than ever, says Kathryn Canny, project manager and staff occupational therapist for AliMed Rehab.

“It is no longer sufficient to merely be working on overall strengthening or mobility,” Canny says. “The therapist must be showing a real need for each skilled service and the goals must be in line with the resident’s overall plan of care. This may also incorporate empowering residents to have more of a voice in their care and structuring goals around patient-directed care.”

Some group activities, such as yoga and even Wii bowling, can have therapeutic benefits, but they should not be confused with actual rehabilitation, Canny says.

“A true rehab program should have elements that seek to improve residents’ overall functional level and that are built on sound research-based fundamentals,” she says. “Programs can be built around traditional games or activities, but to be truly therapeutic, the techniques applied and modifications made must be clearly defined and gradable to allow each participant the right therapeutic benefit.” 

Be the Belle of the Ball for Hospitals Facing MU2

While long-term and post-acute care (LTPAC) providers may not be eligible for (or obligated to attest to) CMS’ Stage 2 Meaningful Use incentives or requirements, that doesn’t mean they’re unaffected by them. In fact, now is the time for LTPAC organizations to position themselves to be most attractive to hospitals racing to meet MU requirements. In Stage 2, hospitals are required to work more closely with external provider organizations to meet specific measures for both Patient Electronic Access and Summary of Care. I often wonder if this has led providers in the LTPAC industry to rush into an EHR implementation first, while being painfully unaware of the critical need for connectivity for them and their referring hospitals.

Hospitals and health systems that are focused on meeting the requirements of MU2 will drive more business to long-term care organizations that have the technology and processes in place to enable their referring hospitals to comply with MU2. As eligible hospitals work with providers outside their walls to establish secure pathways to send patient health information, they will likely favor providers who are clinically electronically connected. Despite existing challenges (funding, staff turnover, unique processes, etc.) it is paramount that LTPAC providers have the right IT partner in place: one who knows the LTPAC space and has the advanced technology for rapid, efficient, flexible connectivity and integration.

Connectivity is the Ticket
Hospitals are required by MU2 to send care summaries during transitions of care, and more than one in 10 involve long-term care facilities and SNFs. To attest to the specific metrics within Measure 12 Summary of Care requirements, hospitals will have to provide an electronic summary of care, or CCD, for 10% of transitions or referrals (Centers for Medicare & Medicaid Services, 2012).

In Stage 2, a successful transition of care is about the right information being shared with the right provider at the right time. This level of communication and data exchange requires interoperability, the key to meeting transitions of care requirements. For nursing homes and home health agencies – even those without an electronic health record – the capability exists today to transmit patient assessment data to a health information exchange or directly to another care setting like a hospital. This approach was adopted to drive down health information technology costs for nursing homes and to ensure that HL7 standards were met for health IT interoperability.

One collaborative approach is offered by KeyHIE Transform™, an innovative, accessible, and cost-effective tool developed through the Keystone Beacon Community. KeyHIE Transform is a software solution that converts the minimum data set (MDS) of patient assessment information that nursing homes transmit to CMS for billing to a Continuity of Care Document (CCD) that is sent to the health information exchange using the same standards endorsed by the ONC for Stage 2 Meaningful Use requirements. This standard format enables a nursing home or home health agency – regardless of IT tools in place – to share this information with other care providers within and across their HIE.

The low cost web-based service is now available to any nursing home, home health agency, or health information exchange organization in the U.S. Through this service, KeyHIE Transform will securely receive the MDS or OASIS patient assessments, transform them into interoperable, standards-compliant LTPAC Continuity of Care Document (CCD), and send the CCD to the authorized recipient.

There are other viable connectivity solutions in place; KeyHIE Transform is just one of several. KeyHIE Transform users have successfully demonstrated that LTPAC facilities don’t need an EHR today in order to support their referring hospital’s MU2 requirements. For those who want to jump in with both feet, look for LTPAC EHR platforms designed specifically to be both open and connected, meaning they are willing and able to “talk” to other EHR systems. This is an important differentiator when choosing an EHR solution. Many EHR vendors appear to have made connectivity to other EHRs (or other 3rd party systems) difficult, by design, in order to protect their market share or, by default, due to outdated architecture.

Will Your Carriage Turn Into a Pumpkin?
I recently participated on a panel where the CEO of one of the market-leading LTPAC EHR companies proclaimed, “The integration issues within healthcare technology have been solved long ago.” Most of us know that’s not true, so be careful of those claiming it is. Numerous EHR surveys point to integration as the leading cause of EHR dissatisfaction. It is true that by using dated code-to-code technology you can integrate just about any system with another. All it takes is an extraordinary amount of time, engineers, money and patience, hardly a viable solution. The good news is that technology developed outside of healthcare is now available and proven within the LTPAC and acute care space, presenting a viable solution to the healthcare industry’s integration issues.

Must LTPAC providers have an EHR to be invited to the dance? Like the glass slipper, the EHR is the shiny new thing that some confuse as the actual solution. It will certainly become more important, and if you already have an EHR in place, that’s great. Regardless of how your MDS or OASIS is generated, either manually or by an EHR, what you need first and foremost is connectivity. It is connectivity (with or without an EHR) that will make you the belle of the ball.

Tom Bang is CEO of BlueStep/BridgeGate Health. He can be reached at tbang@bluestephealthcare.com.